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Frequently asked

Clear answers, from the beginning.

Your questions about Zoe, membership and the founding beta.

01What is Zoe?

Zoe is SkinZoe’s Personal Skin Concierge. She is being designed to learn from your conversations, skin profile, routine, products and progress so that guidance has context rather than feeling generic.

02Is Zoe a dermatologist or medical service?

No. SkinZoe provides skincare education and personal guidance, not medical diagnosis, treatment or emergency care. A qualified healthcare professional should assess persistent, painful, severe or concerning skin symptoms.

03Is my data safe?

SkinZoe collects only the information needed for the current Founding Community form, uses access controlled storage and does not sell personal information. You can request access, correction or deletion by contacting the Information Officer.

04When does SkinZoe launch?

SkinZoe is preparing its founding beta ahead of the wider public launch. The public launch date will be announced through official SkinZoe channels.

05What will SkinZoe Premium include?

Premium includes unlimited Zoe messages with fair use, 6 skin scans each month, deeper memory, an adaptive routine, cycle aware guidance and full progress history.

06Will SkinZoe have a free version?

Yes. SkinZoe Free includes 20 Zoe messages and 4 skin scans each month, a personal routine and recent progress tracking.

07What happens when I join the Founding Community?

You’ll receive Founding Community updates. Selected members will be invited to beta test SkinZoe before the wider launch.

08Can I change my mind or delete my information?

Yes. Email skinzoeintelligence@gmail.com to withdraw consent or request access, correction or deletion, subject to any information SkinZoe must retain by law.

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