Frequently asked
Clear answers, from the beginning.
SkinZoe is building with its Founding Community. These answers explain what exists today, what comes next and how we protect the trust of the people building with us.
01What is Zoe?+
Zoe is SkinZoe’s Personal Skin Concierge. She is being designed to learn from your conversations, skin profile, routine, products and progress so that guidance has context rather than feeling generic.
02Is Zoe a dermatologist or medical service?+
No. SkinZoe provides skincare education and personal guidance, not medical diagnosis, treatment or emergency care. A qualified healthcare professional should assess persistent, painful, severe or concerning skin symptoms.
03Is my data safe?+
SkinZoe collects only the information needed for the current Founding Community form, uses access controlled storage and does not sell personal information. You can request access, correction or deletion by contacting the Information Officer.
04When does SkinZoe launch?+
SkinZoe is preparing its founding beta ahead of the wider public launch. The public launch date will be announced through official SkinZoe channels.
05What will SkinZoe Premium include?+
Premium is the optional paid membership for people who want unlimited conversations with fair use, deeper memory, more skin scans, an adaptive routine, cycle aware guidance and full progress history. See the Membership page for the complete comparison.
06Will SkinZoe have a free version?+
Yes. The free version will give people a meaningful way to begin with Zoe, create a routine and follow recent progress. Premium is optional and expands the experience. Joining the Founding Community is also free, but it is separate from choosing a membership after launch.
07What happens when I join the Founding Community?+
You become part of the SkinZoe Founding Community immediately. Selected members will be invited to beta test SkinZoe before the wider launch. Joining is free and no payment is taken today.
08Can I change my mind or delete my information?+
Yes. Email skinzoeintelligence@gmail.com to withdraw consent or request access, correction or deletion, subject to any information SkinZoe must retain by law.
Still wondering about something?